FAQ

Returns and exchanges are not typically accepted, however if there is any damage or issues with your order, please email hookedoncolorcrochet@gmail.com. We want you to be happy with your order and will make every attempt to provide a solution to any issues.

All items will ship within 1-4 business days unless otherwise noted as a made to order in the product description

Does the tracking status show the order was delivered?

• Check to see if the correct shipping address was selected
• It is possible USPS marked the item as delivered prematurely. Please give it up to 2 additional days
• Did the item get delivered to a neighbor?
• If you still have not received your package please contact your local post office for assistance. If the package was delivered to the correct address, there is not anything we can do on our end. You will need to file a lost package claim with your post office.
• If the package was delivered to the incorrect address, please email us at hookedoncolorcrochet@gmail.com so that we can file a claim on our end.

Does your package show in transit but at the same location for several days? Please email us so we can contact USPS.

Currently we ship within the US

If you have accidentally entered the wrong shipping address, please email us as soon as possible so that we can fix it!

Once an item has shipped, we are no longer able to make changes to the shipping address. If the order is returned to us, we will reach out to you.

If you believe your item to be damaged, please email us at hookedoncolorcrochet@gmail.com. Please include:

• Your order number
• Photos of the damage
• Description of the issue

We will do our best to replace the order with the same item, however, some items may not be available in multiple quantities. We will give you the option of a waiting period while we make another item for your or an alternative solution at our descretion.